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  • Engagement strategies

  • Key message development

  • Questions and answers for social media response

  • Website and intranet structures, content and updating

  • Copywriting

  • CMS management

  • Social media content generation

  • Social media issues and crisis management

  • Employee guidelines for social media engagement

  • Social and digital media monitoring


Development of website content as well as intranet and extranet structures, and writing articles and information specifically for electronic media.


Working with social media specialists in the development of social media strategies, monitoring, measurement and content. This has involved key message development and copywriting, the preparation of answers and interventions to respond to subjects raised online, and the preparation of employee guidelines for engagement.


Regular user of Content Management Systems (CMS).

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